After-sale Service

After-sales service is the most important part of Matchau, so our company attaches great importance to it.

1. Logistics or shipping schedule tracking;

2. Recommend the local agent to provide installation and commissioning services for the product;

3. According to customer needs, provide technical guidance on product use and other aspects;

4. Guarantee the supply of spare parts for maintenance and repairing;

5. During the product warranty period, responsible for repairing or returning or exchanging goods;

6. Handle customer letters, visits and answer customer inquiries. At the same time, solicit customers' opinions on product quality in various ways, and improve in time according to the situation.